Alamo Rent A Car · 2 days ago
Customer Service Experience Representative - Maui Airport
Kahului, HI
Full-time
Onsite
Entry Level
$23.35/hr - $23.35/hr
1+ years expAlamo Rent A Car is seeking a full-time Customer Service Experience Representative at the Maui Airport. The role involves providing superior customer service, facilitating the rental process, and assisting customers with their needs to ensure a positive experience.
Leisure Travel & Tourism
No H1B
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Qualification
Required
Must be at least 18 years old
Must have a minimum of 1 year of sales experience
Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work 40 hours per week between 2:30pm-11pm, including weekends and holidays
Benefits
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Company
Alamo Rent A Car
Founded in 1974, Alamo Rent A Car – the largest car rental provider to international travelers visiting North America – is a value-oriented, internationally recognized brand serving the rental needs of airport leisure travelers.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase