Spektrum · 9 hours ago
Senior Technician (ICT Systems Operations, Administration)
Norfolk, VA, USA
Full-time
Onsite
Senior LevelSpektrum is a company that supports apex purchasers and their Tier 1 supplier ecosystem with a wide range of specialist services. They are looking for a Senior Technician to deliver first call resolution, perform Level 1 support for incidents, and maintain CIS assets for their clients.
ConsultingEventsLogisticsSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Delivers first call resolution in accordance with Standard Operating Procedures (SOP)
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
Escalates incidents to Level 2 support as necessary
Installs and maintains CIS assets for CSU Norfolk and supported customers
Installs and maintains Software on LAN workstations
Records all actions pertaining to CIS support in the approved ticket management system
Adheres to Technical Assistance Center SOP
Provides status updates for assigned requests via the approved ticket management system
Follows-up with users on completed requests prior to closing associated tickets
Contributes to accountability of CIS assets
Escalates User Complaint Management and Problem Management to TAC Cell Head
Executes pro-activeness for all requests assigned to User Support Section
Adheres to work schedule, providing support by engaging directly with the customer
Must be able to engage professionally in a multi-National environment working with VIPs
Qualification
Required
Installation, operation and maintenance of computer systems on local area networks (LAN)
System administration and maintenance of computers running Microsoft Windows 10
Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers)
Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress
A+ Fundamentals (Hardware / Software)
Valid National or NATO Secret personal security clearance
Company
Spektrum
Spektrum are an international recruitment and staffing agency who don’t just say we’re different, we are different.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase