ChatGPT Jobs · 3 days ago
Conversational AI Designer (Remote)
United States
Full-time
Remote
Mid Level
3+ years expCapacity is an AI-powered support automation platform dedicated to helping teams optimize their work. The Conversational AI Designer will focus on designing and optimizing conversational experiences across various channels, collaborating with engineers and customer teams to create effective AI assistants.
Computer Software
Responsibilities
Lead the design of agentic assistants for voice, chat, and SMS defining behaviors that enable autonomous task completion and seamless human handoffs
Translate business requirements and user needs into conversation architectures: intents, knowledge base management, data interfacing, context management, and error-recovery strategies
Own assistant personality and voice: write clear, concise, brand-aligned agent personas; define tone/voice guidelines; craft SSML and non-verbal cues for natural VUI experiences
Prompt engineering: author, version, and iterate system prompts, instruction hierarchies, few-shot examples, tool/function definitions, and self-reflection strategies to improve reasoning and reliability
Manage the Agent UX testing; run usability tests and conversations-in-the-wild; synthesize findings and iterate quickly
Establish and enforce safety, compliance, and accessibility guardrails; implement content filters, grounding checks, and fallbacks that protect users and the client brands
Facilitate workshops and working sessions with stakeholders; present concepts, prototypes, and rationale; document decisions, design standards, and best practices
Qualification
Required
3+ years designing conversational experiences for voice, chat, or SMS (in-house or agency)
Demonstrated mastery of conversation design principles: turn-taking, grounding, repair, disambiguation, escalation, and multimodal cues
Hands-on experience with NLU-driven assistants and LLM-based systems; familiarity with agentic patterns (tool use/function calling, planning, reflection) and RAG
Strong prompt engineering skills: few-shot exemplars, instruction tuning techniques, prompt versioning/evaluation, and safety/guardrail strategies
Conversational design tools; ability to run usability tests and synthesize insights
Data literacy: can define metrics, analyze transcripts, annotate data, and partner on A/B tests
Excellent UX writing and information architecture skills; ability to maintain voice/tone guidelines and accessibility best practices (including for VUI)
Strong communication and facilitation skills with stakeholders (both internally and on the client side), including clear documentation and persuasive presentations
Preferred
SSML/ASR tuning; call center or support automation
Benefits
Medical
Life
Retirement
PTO
Employer-paid health insurance (for you and your eligible dependents)
Profit Interest Units/incentive compensation
Unlimited vacation policy
401(k) with a company match
Short term disability insurance
Group life AD&D insurance
A supportive, diverse workplace where we prioritize respect for each other and our clients
A fun and collaborative team culture
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase