SEO.AI · 1 day ago
SaaS Customer Supporter for SEO.AI (Remote / US East Coast)
United States
Full-time
Remote
New Grad, Entry LevelSEO.AI is an AI-powered SEO platform looking for a Customer Supporter to join their Customer Success Team. The role focuses on onboarding customers, troubleshooting issues, and guiding users to maximize their experience with the platform.
Marketing Services
Responsibilities
Run onboarding sessions with new customers (mainly over phone/video)
Help with setup and integrations with platforms like WordPress and Shopify
Guide customers in best SEO.AI practices and help them get value quickly
Troubleshoot when something isn’t working (CMS, integrations, tracking, etc.)
Answer questions and support customers continuously (fast, friendly, and solution-oriented)
Work closely with the product team and share customer feedback
Create structure and improve our onboarding materials over time
Qualification
Required
Experience with onboarding customers
Ability to explain technical topics in a simple way
Technical skills to help customers get up and running
Experience with setup and integrations with platforms like WordPress and Shopify
Ability to guide customers in best SEO.AI practices
Troubleshooting skills for CMS, integrations, tracking, etc
Fast, friendly, and solution-oriented customer support
Ability to work closely with the product team and share customer feedback
Ability to create structure and improve onboarding materials
Located on the US East Coast (Eastern Time / ET)
Daily time overlap with the team in Denmark (CET / 5–6 hours ahead)
Love talking to customers and making them feel confident
Hands-on experience with SEO
Experience working with websites and digital platforms (WordPress, Shopify, Wix etc.)
Ability to troubleshoot technical issues (HTML/CSS/JS is a bonus)
Understanding of how websites and integrations work together
Structured, follow up, and get things done
Fluent in English (native)
Benefits
A high-impact role in a fast-growing Danish company
A small team with speed and lots of energy
A workday close to customers, product, and development
Remote work
Company
SEO.AI
SEO.ai gives you Artificial Intelligence superpowers for creating high-quality SEO Keyword Research and Artificial Intelligence Copywriting.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase