TEKsystems · 1 day ago
Dynamics 365 Techno Functional Analyst
United States
Full-time
Remote
Entry, Mid Level
$40/hr - $55/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Dynamics 365 Techno Functional Analyst. The role involves gathering and documenting business requirements, configuring and testing D365 modules, and collaborating with technical teams to support customer experience initiatives.
Information Technology
Responsibilities
Gather and document business requirements
Translate business needs into functional specifications
Configure and test D365 modules
Collaborate with technical teams for custom development
Provide user support and training
Drive continuous improvement and system adoption
Partner with Customer Experience team members to research and document customer experience and business area needs
Support initiatives to collect and manage customer insight data
Capable of providing gap analysis and needs assessments to uncover business needs
Able to elicit and identify project requirements from end users
Responsible for validating requirements by providing option comparisons and justifications
Provide Microsoft Dynamics D365 system configuration support based on changing business needs
Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions
Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation
Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones
Excellent organizational, verbal and written communication skills
Strong communication skills with an ability to present results to all levels of the organization
Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers
Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law
Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
Complete all other duties as assigned
Qualification
Required
MUST HAVE D365 configuration experience and data quality experience is needed
Experience within a government tenant of a CRM would be a bonus
Dynamics 365/more recent version of CRM needed
Bachelor's degree in Business or related technical field required; or four to six years of related work experience
2-4 years of Microsoft Dynamics 365 experience, preferred
Ability to multitask, meet deadlines and adapt to changing and evolving work environment & priorities
Leverage customer experience tools, templates, and frameworks
Experience in Microsoft Dynamics D365 solution configuration preferred
Experience working in software development lifecycle, including testing and validating solutions
Experience working as a Business Analyst to support the configuration and implementation of technology solutions
Excellent organizational, verbal and written communication skills
Strong communication skills with an ability to present results to all levels of the organization
Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers
Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law
Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
Complete all other duties as assigned
Preferred
Candidates with 1 or more of these will be preferred over those that don't have: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
BONUS: Azure Fundamentals
Experience in Microsoft Dynamics D365 solution configuration preferred
Experience working in software development lifecycle, including testing and validating solutions
Experience working as a Business Analyst to support the configuration and implementation of technology solutions
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase