Sunbit · 9 hours ago
Customer Care Associate I
NV, Las Vegas, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expSunbit builds financial technology for real life, providing a fast, fair pay-over-time option through their AI-native platform. The Customer Care Associate will be responsible for answering calls from customers and retail partners, troubleshooting issues, and ensuring a professional and thorough handling of inquiries.
FinanceFinancial ServicesFinTech
Responsibilities
Answer inbound calls and assist new and existing customers with their account(s)
Troubleshoot issues with our customer and provide appropriate options for resolution
Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
Follow scripts to handle a variety of situations
Follow up with customers and retail partners as needed
Manage escalated calls with courtesy and professionalism
Other duties as assigned
Qualification
Required
Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
Collections experience a plus
Strong typing and computer skills
Ability to multitask
High level of attention to detail
Ability to handle high call volumes
Benefits
Unlimited PTO
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Company
Sunbit
Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
Waterfall Asset ManagementGroup 11Zeev Ventures
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M
Leadership Team
Arad Levertov
CEO (Co-Founder)
Ornit Dweck-Maizel
CTO (Co-Founder)
Recent News
Payments Dive
2025-10-01
EIN Presswire
2025-09-29
Company data provided by crunchbase