IMG (International Medical Group) · 4 hours ago
Operations Specialist
United States
Full-time
Remote
Mid Level
£31K/yr - £34K/yrIMG is a global leader in medical insurance, seeking a detail-oriented and compassionate Operations Specialist to join their team. The role involves ensuring the accuracy of operational data, developing and maintaining reports and dashboards, and liaising with various operational areas to meet data presentation requirements.
Insurance
Responsibilities
Ensure adherence to data governance principles (e.g. data accuracy, consistency, access, etc.)
Oversee data quality checks and documentation in order to maintain accuracy of operational reporting
Oversee designated operational reporting, including but not limited to: Telephony Reporting (Volumes, Queue Time, Handle Time, etc.). Case/Claim Reporting (both summaries and detailed reports). Performance/Productivity Reporting. Other internal and external reports across operations
Review and monitor operational performance continually against agreed KPIs and SLAs
Support ongoing development, testing and maintenance of reporting and dashboards (utilising Excel, SQL, Power BI, etc.)
Follow internal standards for data handling and reporting including naming conventions, data formatting, etc
Liaise with other operational areas to maintain knowledge of operational processes and ensure reports and dashboards are kept up to date with system and process changes
Providing feedback and assisting in the development of standard operating procedures and protocols
Support operations with validation of case fees to ensure IMG activities are accurately captured and billed
Ensure close co-operation and efficient communication within the department and across the business
Pro-actively communicating with all parties providing relevant information to our clients, members and any other teams/departments that may be involved
Responsible for managing own workload and any outstanding actions
Represent the client and the company in a professional manner at all times
Adhere to all internal processes and procedures at all times
Adhere to all company policies and lead by example to the rest of the team
Adhere to all regulatory requirements, as set by the FCA and any other regulatory bodies
Support basic system configuration tasks and/or data setup within operational systems, as directed
Supporting other members of the Analytics and Innovation team with their responsibilities, where deemed appropriate by your manager
Continue to develop skills in data analysis, automation and reporting through training and mentorship from the wider team
Qualification
Required
Strong data management/analysis skills
High degree of accuracy and attention to detail with excellent numerical skills
Ability to develop, implement and assess performance metrics
Good PC skills with a good working knowledge of the Microsoft Office suite and other applications
An excellent level of ability with Microsoft Excel
Experience and working knowledge of querying databases (MySQL, T-SQL, etc.)
Experience and working knowledge of analytics and reporting tools (Power BI, Tableau, etc.)
The ability to work well both independently and as part of a team
The ability to follow processes and efficiently collect data in a friendly and professional manner
Excellent written and verbal communication skills
The ability to use those communications skills to train individuals, or teams internally
A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike
Preferred
Awareness of telecoms/unified comms platforms (NICE, Genesys, etc.) and some experience of working with them would be beneficial, particularly around reporting aspects
Awareness of automation platforms and approaches (Power Automate, RPA, etc.) would be beneficial
Benefits
Hybrid & Remote Working Options
Internal Promotion Opportunities
Healthshield Cash Plan
Diverse & Inclusive Culture
Birthday Day Off + Christmas Eve Off
Summer & Christmas Parties
Surprise Rewards
Employee of the Month/Year Awards
Company
IMG (International Medical Group)
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-26Acquired
Leadership Team
Will Nihan
Chief Executive Officer
Justin M. Poehler
Chief Commercial Officer
Recent News
Life Insurance International
2025-12-25
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2025-11-04
2025-10-31
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