Akkodis · 5 days ago
Desktop Support / Lab Engineer
Collegeville, PA, US
Full-time
Onsite
Entry, Mid Level
$41.67/hr - $56.81/hrAkkodis is seeking a Desktop Support / Lab Engineer for a Contract job with a client in Collegeville, PA. The role involves troubleshooting complex computer issues, providing end-user computing support, and managing network tasks in laboratory settings.
Information Technology & Services
Responsibilities
Troubleshoot complex computer issues involving device connectivity, network problems, lab software, and scientific instrument workflows
Perform end‑user computing and desktop support functions, with break/fix work making up 80% of the Lab Engineer workload
Support and troubleshoot networking concepts including VLANs, subnetting, static/dynamic IPs, network topography, IT/OT networks, and firewall basics
Apply OSI model knowledge to diagnose and resolve issues across multiple network layers
Manage Active Directory tasks including access management and account troubleshooting
Provide day‑to‑day and project support in AGILE environments
Implement validated client data backup solutions on laboratory analytical equipment, including hardware/software investigation, documentation, and configuration in both GxP and non‑GxP settings
Support scientists through incident management, user coaching, system access, and troubleshooting
Qualification
Required
Exceptional troubleshooting abilities across devices, networks, and laboratory systems
Strong hands‑on end‑user computing and validated (GxP) system support experience
Troubleshoot complex computer issues involving device connectivity, network problems, lab software, and scientific instrument workflows
Perform end‑user computing and desktop support functions, with break/fix work making up 80% of the Lab Engineer workload
Support and troubleshoot networking concepts including VLANs, subnetting, static/dynamic IPs, network topography, IT/OT networks, and firewall basics
Apply OSI model knowledge to diagnose and resolve issues across multiple network layers
Manage Active Directory tasks including access management and account troubleshooting
Provide day‑to‑day and project support in AGILE environments
Implement validated client data backup solutions on laboratory analytical equipment, including hardware/software investigation, documentation, and configuration in both GxP and non‑GxP settings
Support scientists through incident management, user coaching, system access, and troubleshooting
Strong background in End‑User Computing or Desktop Support roles
Strong understanding of networking fundamentals and troubleshooting methodologies
Excellent customer‑facing and documentation skills
Preferred
Bachelor's Degree preferred
Experience with validated systems (GxP) is a plus
Experience with computer security principles and secure configurations
Familiarity with Microsoft operating systems, iOS, and Linux environments
Microsoft Excel proficiency a strong plus
Experience with laboratory environments or scientific instrument support preferred
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase