ChatGPT Jobs · 1 day ago
VMS Program Manager
Oklahoma City, OK
Full-time
Onsite
Senior Level
7+ years expExpress Employment International is seeking a VMS Program Manager to drive the strategic growth of their VMS portfolio. The role involves managing client accounts, delivering training and support, and optimizing processes to enhance operational efficiency and client experiences.
Computer Software
Responsibilities
Serve as the primary accountable owner for a portfolio of VMS client accounts, delivering exceptional program performance while cross-training on additional accounts to provide reliable support and backup coverage
Partner closely with the Strategic Sales team throughout the sales cycle, including participation in prospect, MSP, and internal discussions to ensure seamless alignment and realistic commitments
Collaborate with Strategic Sales to validate that sales deliverables can be met or exceeded during implementation, bridging the transition from sales to operational success
Deliver targeted training, coaching, and ongoing support to franchisees and office teams on client-specific VMS programs, processes, tools, and best practices
Lead and coordinate the implementation of VMS technology solutions and client/MSP processes; facilitate technology updates by providing clear overviews and comprehensive training to franchisees and field teams
Proactively investigate and resolve issues within VMS platforms for franchisees, including troubleshooting tool-related challenges and supporting invoice reconciliation efforts
Maintain up-to-date service documentation for VMS clients on internal platforms (e.g., MyDot), ensuring accurate, current resources for franchisees and the broader field organization as accounts evolve
Support the Director in developing and executing enhanced processes, resources, and tools to drive field performance and operational excellence
Continuously assess and optimize VMS processes to boost sales growth, operational efficiency, and the overall experience for franchisees, office teams, clients, and MSP partners
Leverage a suite of technology platforms-including VMS systems, Microsoft Teams, Zoom, CRM, and other tools-to maximize productivity and program effectiveness
Work in close partnership with the Director on the 4DX methodology for annual planning, mid-year reviews, and year-end evaluations; execute critical actions to achieve divisional financial, service, and operational objectives
Lead through influence, education, consulting, and coaching to foster alignment, adoption, and continuous improvement across stakeholders
Provide direct leadership to VMS Program Specialist(s), if applicable, including goal setting, performance management, daily guidance, skill development (both technical and soft), feedback integration, coaching, and recognition of achievements
Qualification
Required
7+ years of experience servicing and managing key accounts at a corporate or field level in the staffing industry
Previous experience in staffing is required, with large-scale account management experience considered a strong advantage
VMS and MSP experience, knowledge a strong plus
Proficiency in Microsoft applications (e.g., Word, Excel, PowerPoint, Outlook) and hands-on experience using AI tools to support productivity, analysis, or automation
High initiative-taking with strong people skills and the ability to manage a multitude of activities simultaneously
Preferred
Bachelor's degree preferred
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase