First Acceptance Insurance · 2 weeks ago
Property and Casualty Licensed Sales Representative
Arkabutla, MS 38602, USA
Full-time
Hybrid
Entry Level
1+ years expFirst Acceptance Insurance is a company that focuses on providing an excellent customer experience in the insurance sector. The role involves managing high volumes of customer inquiries, writing new policies, and resolving customer issues while maintaining performance levels and KPIs.
Auto InsuranceInsuranceLife Insurance
Responsibilities
Answer high call volume and respond to requests in a timely manner
Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources
Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages and other transactions
Provide product/service information and offer add-on products
Must be able to obtain and maintain – at minimum and within 30 days of employment – your residential and non-residential Property and Casualty Insurance license and remain eligible for and insurance license in all states First Acceptance insurance writes business the duration of your employment with First Acceptance Insurance (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals
Ability to overcome price objections as well as answer any questions while providing an opportunity to complete an application to prospects over the phone
Educating the customer about the insurance industry while building them the best quote to insure their needs
De-escalate complaints or concerns
Show empathy while providing one call resolution
Maintain expected performance levels and meet or exceed KPIs
Complete other duties as assigned
Proficiency Active listening, independent problem solving and ability to respond professionally and compassionately
Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call
Adapt and adhere to policies and procedures
Present attributes of a team player committed to growth and development
Qualification
Required
Must be able to obtain and maintain – at minimum and within 30 days of employment – your residential and non-residential Property and Casualty Insurance license and remain eligible for and insurance license in all states First Acceptance insurance writes business the duration of your employment with First Acceptance Insurance
High school diploma or equivalent
Proficient reading, writing and math skills
Minimum one year of Call Center experience or two years in customer service environment
Basic level Microsoft Office and Outlook
Data Entry skills
Type 35 wpm
Ability to overcome price objections as well as answer any questions while providing an opportunity to complete an application to prospects over the phone
Educating the customer about the insurance industry while building them the best quote to insure their needs
De-escalate complaints or concerns
Show empathy while providing one call resolution
Maintain expected performance levels and meet or exceed KPIs
Complete other duties as assigned
Proficiency Active listening, independent problem solving and ability to respond professionally and compassionately
Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call
Adapt and adhere to policies and procedures
Present attributes of a team player committed to growth and development
Preferred
Bilingual (English/Spanish) preferred
Company
First Acceptance Insurance
First Acceptance Insurance offers car insurance, roadside assistance, and renters insurance with online policy management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Russell
President and Chief Executive Officer Acceptance Insurance
Recent News
2025-07-16
Virtual Investor Conferences
2025-04-21
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