Microsoft · 2 days ago
Senior Advisor, Program Quality & Service Assurance
New York, United States
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $215K/yr
6+ years expMicrosoft is seeking a Senior Advisor for Program Quality & Service Assurance to lead quality, service maturity, and operational assurance across a large-scale systems integration program. This role involves shaping delivery practices, ensuring quality standards are embedded throughout the service lifecycle, and driving continuous improvement in production environments.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Serve as the program’s quality and service assurance authority across planning, build, release, and ongoing production operations
Develop, or enhance existing QA standards and process documentation that govern our delivery teams
Embed early in workstream planning to ensure quality, operability, and supportability are designed in — not retrofitted post‑deployment
Define, apply, and enforce program-level quality and readiness gates covering: Design and architecture fitness, Build and integration readiness, Test sufficiency and risk coverage, Operational readiness and support transition, Ongoing production stability
Review and approve delivery, testing, cutover, and operational plans, providing clear go / no‑go recommendations grounded in delivery and operational risk
Maintain ongoing accountability for production quality, reliability, and service maturity of delivered solutions
Establish mechanisms to regularly assess production health, incident trends, availability, performance, and operational pain points
Partner with operations and engineering teams to drive root cause analysis, corrective actions, and structural improvements — not just incident resolution
Ensure lessons learned in production are systematically fed back into planning, design, and build practices
Promote consistency and maturity in how teams manage: Incidents, problems, and change practices, Release quality in live environments, Support documentation and knowledge transfer, Service ownership and accountability models
Apply and evolve the Services Maturity Model as a living tool to evaluate readiness and effectiveness across build and operate phases
Lead structured maturity and service health assessments across applications, platforms, and vendor‑delivered services
Translate assessment results into actionable, prioritized improvement plans with clear ownership and measurable outcomes
Align maturity expectations across internal teams and subcontractors to ensure consistent service behavior in production
Partner with the PMO to define and enforce delivery, operational, and quality expectations for subcontractors
Participate actively in vendor performance reviews, escalations, and remediation planning
Ensure vendor‑delivered solutions meet not only functional requirements, but production support, operability, and service maturity standards before and after acceptance
Influence vendor behaviors by embedding quality and operational expectations into planning, execution, and acceptance criteria
Validate that risk‑based testing strategies appropriately address production scenarios, integration points, and failure modes
Ensure telemetry, monitoring, and observability practices support proactive production support and trend analysis — not just post‑incident visibility
Maintain traceability from requirements and user stories through testing evidence, operational readiness, and production performance metrics
Use tools such as Azure DevOps and monitoring platforms to connect build‑time decisions with run‑time outcomes
Embody our culture and values
Qualification
Required
Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6 + years leadership experience in relevant area of business OR equivalent experience
Preferred
10+ years of experience leading or governing complex, multi‑workstream technology programs, including responsibility for production operations and service quality
Demonstrated experience in a program‑level quality, service assurance, operations governance, or PMQA role
Experience both developing and successfully implementing QA standards and procedures
Proven ability to assess delivery and operational risk, challenge execution plans, and drive corrective action across engineering, operations, and vendors
Strong working knowledge of: Software delivery lifecycle and operational support models, Incident, change, and problem management concepts, Testing, telemetry, and observability as enablers of production quality
Exceptional stakeholder communication skills, with experience influencing executives, technical leaders, and external partners
PMP, ITIL, or equivalent service and program management certifications
Experience supporting production services on Azure and Microsoft platforms (Azure, Microsoft 365, Power Platform)
Experience operating within public sector or regulated environments
Background working closely with PMOs managing large vendor portfolios and outsourced operations
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
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