Nationwide · 1 day ago
Consultant, API Business Solutions Owner
United States
Full-time
Remote
Senior Level, Lead/Staff
$97K/yr - $180K/yr
8+ years expNationwide is a company that prioritizes customer care and innovation in protecting what matters most to their clients. The API Business Solutions Owner will be responsible for owning the business strategy for API-enabled solutions, ensuring collaboration with technology teams, and delivering measurable business value through improved customer experience.
BankingFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Define API-enabled business capabilities that align with organizational goals and ensure high-quality customer service
Partner with Technology to ensure technical solutions meet business objectives and deliver ROI
Translate business needs into actionable requirements for business and/or technology teams
Lead and contribute to User Acceptance Testing (UAT) for internal and external API builds
Triage and resolve support calls from internal and external stakeholders
Manage rate updates and deployments in collaboration with key stakeholders
Partner with the Rate Utility Build team to resolve defects and implement enhancements
Collaborate with technology on deployment schedules and defect resolution to minimize business disruption
Serve as a strategic liaison between agency partners, internal and external technology teams
Facilitate meetings, lead discussions, and ensure clear, consistent communication across stakeholders
Build strong relationships with agency partners to understand workflows and integration goals
Advocate for customer/agency partner needs and contribute to platform strategy
Maintain a comprehensive product backlog encompassing new builds, enhancements, and technical work
Collaborate with stakeholders to align backlog with strategic vision and roadmap
Provide input to development teams to ensure business needs are accurately captured
Participate in meetings, including stand-ups, planning, retrospectives, and demonstrations
Qualification
Required
Undergraduate studies in computer science, management information, business, mathematics or related field preferred
3+ years of direct experience managing API integrations, preferably within the insurance industry
8+ years leading business initiatives involving technology advances and/or business process changes from planning through implementation
Skilled in technical writing, including API documentation and specifications
Understanding of API ecosystems, architecture, and performance optimization
Proficient with technical tools such as Postman, Excel, JIRA, Smartsheet, etc
Strong grasp of system development life cycle, data modeling, application integration, and data management
Expertise in insurance practices and customer-centric design principles with technology solutions
Ability to translate complex technical concepts into clear, business-relevant language for diverse audiences
Proven success in aligning technology solutions with strategic business outcomes
Strong communication, facilitation, and relationship-building skills across leadership levels
Experienced in cross-functional collaboration and navigating organizational change
Strong ability to influence decisions, drive consensus, and manage ambiguity
Skilled in engaging external partners and internal business units
Expertise in business process analysis and organizational change management
Ability to assess impact, coordinate training and communication, and ensure readiness
Systems-thinking approach with strong decision-making capabilities
Skilled in root cause analysis and driving innovative solutions
Experience with KPI tracking and performance measurement for business outcomes
Preferred
Graduate studies are preferred
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product , CUO
Recent News
2025-11-24
2025-10-20
2025-09-27
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