ChatGPT Jobs · 1 day ago
Senior Forward Deployed Engineer II
Charlotte, NC
Full-time
Onsite
Senior Level
$156K/yr - $248K/yr
5+ years expTalkdesk is a leading company in Customer Experience Automation, and they are seeking a Senior Forward Deployed Engineer II to lead the technical execution of AI solutions for enterprise customers. This role involves hands-on engineering, project leadership, and technical consultation to ensure successful deployments and customer outcomes.
Computer Software
Responsibilities
Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale
Hands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality
Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects
Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction
Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery
Qualification
Required
Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions
Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks
Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code
Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments
Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes
Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams
Preferred
Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases (e.g., Pinecone, Weaviate, Milvus)
Experience with Healthcare / Financial Services systems are a plus
Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
Benefits
Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
401(k) plan
Uncapped, subject to manager approval and business needs
14 paid holidays each year
Uncapped, subject to manager approval and business needs
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase