ChatGPT Jobs · 5 days ago
Sales Enablement Senior Analyst - CRM & CRM AI
Lehi, UT
Full-time
Onsite
Mid, Senior Level
$81K/yr - $122K/yr
4+ years expCox is a company seeking a Sales Enablement Senior Analyst specializing in CRM and AI technologies. The role involves collaborating with stakeholders to ensure effective use of Salesforce CRM and AI tools, leading strategic projects, and analyzing sales data to enhance sales effectiveness.
Computer Software
Responsibilities
Accountable for ensuring IT has proper requirements and those are translated into the appropriate user stories/features
Document business requirements along with Product, specifically Product Owners
Participant in Sprint reviews and Backlog Refinement
Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning
Lead strategic projects to enhance Salesforce CRM and Salesforce AI-powered sales tools, reporting, and analytics
Serve as the subject matter expert for sales team usage of Salesforce and integrated AI solutions, including metrics, dashboards, and workflow automation
Engage with other SBO Team Members to stay aligned with overall business strategies and ensure technology will be available to support those initiatives
Collaborate with IT and business stakeholders to define, document, and deliver requirements for CRM and AI enhancements
Prototype, test, and roll out new Salesforce CRM and Salesforce AI features, ensuring alignment with business needs and user feedback
Stay informed on New Salesforce Releases to proactively solve for existing needs or create new efficiencies
Monitor system performance, conduct regular audits, and ensure data integrity across CRM and AI platforms
Analyze sales data to identify trends, opportunities, and the impact of new technology on sales effectiveness
Participant in Sprint reviews and Backlog Refinement
Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning
Proactively identify and champion opportunities to leverage Salesforce AI capabilities for process automation, predictive analytics, and improved customer engagement
Manage documentation and assist with GTM efforts for new functionality and process changes
Support incident triage and resolution, recommending enhancements based on root cause analysis
Lead user engagement initiatives to drive adoption and maximize the value of CRM and AI investments
Present findings, recommendations, and project updates to leadership and stakeholders
Foster a culture of innovation, continuous improvement, and change management within the sales enablement function
Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood
Individual in this role must be able to learn/maintain knowledge around multiple business processes and CRM instances across various sales teams
Reviews comms and training collateral for all developed items
Perform other duties as required to support business objectives
Qualification
Required
Bachelor's degree in related discipline and 4 years' experience in sales/business operations, sales enablement, or related field
2+ years leading Salesforce CRM projects in complex sales environments
Hands-on experience with AI technologies (minimum 6 months), preferably in sales or CRM contexts
Deep understanding of Salesforce custom configurations, integrations, and reporting
Experience with sales enablement platforms and tools
Strong analytical skills; ability to translate data into actionable insights
Proven ability to manage technical projects and drive execution
Excellent communication and presentation skills; able to engage with all levels of leadership
Demonstrated change management and problem-solving abilities
Preferred
CRM Admin preferred
Benefits
Medical
Dental
Vision
Retirement
PTO
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase