Intact · 2 weeks ago
Claims Adjuster I, Auto
Vancouver, British Columbia, Canada
Full-time
Hybrid
New Grad, Entry Level
$51K/yr - $62K/yrIntact is a company focused on providing exceptional insurance services to its customers. They are seeking a Claims Adjuster I, Auto to assist customers who have experienced automobile losses, guiding them through the claims process with empathy and efficiency.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Be a subject matter expert (SME) on our policies, products, services, and initiatives
You will focus on first call resolution and open all new automobile claims, take full statements, confirm coverages, and move all claims forward expediting the claims process and ensuring second to none customer experiences
Accurately and clearly document files to reflect conversations and actions taken on claims
Apply your knowledge, problem solving skills and making on-the-spot decisions to move the claims forward
Communicate via email, telephone, and text messages with customers, vendors, and teammates
Willingness to initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleagues
Ensure that daily call centre metrics are met while taking a high volume of inbound calls
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc duties
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
Qualification
Required
Previous adjusting and/or customer service experience is an asset
Empathy with customers and a genuine passion for supporting people through the claims process
Self-motivated, resourceful, and resilient to independently overcome various situations
Strong problem-solving skills and critical thinking abilities
Flexibility and ability to quickly pivot as priorities may change with claims volume
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
Effective multi-tasking and efficient prioritization of tasks and time management
Excellent listening and communication skills with the ability to foster strong working relationships
Comfort with using multiple computer screens and navigating multiple applications concurrently
Commitment to continuous learning
Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 AM to 6:00 PM, and Statutory Holidays
No Canadian work experience required, however, must be eligible to work in Canada
Benefits
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)
5%
Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
Pension offerings provide flexibility and long-term security for our employees beyond their careers
Opportunity to receive guaranteed income for life via our defined benefit pension plan
Company
Intact
We created a purpose-driven company based on Values and a belief that insurance is about people, not things.
Founded in 1809
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-11-06Post Ipo Equity· $106.29M
2024-05-09Post Ipo Debt· $300M
2023-09-14Post Ipo Debt· $400M
Leadership Team
Charles Brindamour
Chief Executive Officer
Jean-Francois Lessard
Group Head of Underwriting Performance and Fundamentals
Recent News
2025-11-05
GlobeNewswire News Room
2025-07-07
Company data provided by crunchbase