SCIENTIFIC GAMES · 1 day ago
Manager, Data Center
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expScientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. This role oversees the operational performance and technical delivery of all online software, file systems, and database applications supporting the Core Gaming Solution.
Facility ManagementGaming
Responsibilities
Monitor and ensure the performance, availability, and integrity of all online systems; identify, document, and escalate anomalies or incidents to management, corporate, and operations support teams as required
Serve as first-tier incident owner, coordinating and managing all necessary internal and external support resources through resolution
Provide leadership, direction, and ongoing feedback to the Systems Support team, ensuring effective execution and continuous improvement
Act as the primary liaison between Operations, Tech Ops, and Corporate Software Development to ensure test and production environments remain aligned and perform optimally
Oversee and manage user acceptance testing (UAT), system testing, and validation of new or enhanced software solutions
Plan, coordinate, and manage the testing, scheduling, and deployment of software releases into the production environment, following approved change management practices
Define and document requirements for software enhancements and corrections, working closely with Corporate Software Development teams
Maintain and manage software change requests using established tools and processes (e.g., RFC process, ClearQuest or equivalent systems)
Ensure all operational activities, projects, and deliverables are completed on time and in compliance with contractual and regulatory requirements
Develop, maintain, and enforce operational procedures, standards, and documentation to support system reliability and consistency
Communicate system status, incidents, and operational reporting to the Lottery as required
Provide hands-on operational support as needed, including coverage for system support, testing, processing, or staffing gaps
Collaborate effectively with all levels of management and communicate technical and operational issues clearly and efficiently
Maintain flexibility in work schedule to support operational needs, incident response, and system events
Perform additional duties as assigned to support the overall success and reliability of the Operations Department
Qualification
Required
Bachelor's degree in computer science and/or 10 years of related work experience
On Call 24/7 for Operational support
Bachelor's Degree in Computer Science, IT or related fields
Excellent organizational and interpersonal skills
Required to maintain company and customer confidentiality
Ability to develop and maintain positive working relationships
Ability to communicate with all levels of management
Must have above-average organizational and interpersonal skills
Ability to work in a team environment
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Ability to quickly learn and understand new technologies
Strong time management skills
Preferred
Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports
Company
SCIENTIFIC GAMES
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.
1001-5000 employees
H1B Sponsorship
SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (6)
2022 (10)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Mike Cardell
SVP Americas Systems
Beth Bresnahan
Chief Communications and Brand Officer
Recent News
2026-01-06
Company data provided by crunchbase