Acuative · 4 days ago
Field Engineer
Auburn, WA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expAcuative is a global IT solutions provider delivering managed network services and IT infrastructure support. They are seeking a Field Engineer to program phone sets, perform Moves, Additions, Changes (MACs), and troubleshoot telephony issues.
Information Technology
Responsibilities
Program phone sets (digital, IP and analog)
Perform Moves, Additions, Changes (MACs)
Program requested feature changes
Provide voicemail support
Program mailbox
Complete password resets
Add or delete user mailboxes
Provide break/fix services on telephones
Troubleshoot and resolve phone-/data-cabling issues
Knowledge of station cabling and jacks
Assist in identification and resolution of other vendor line/circuit problems
Troubleshoot issues related to lines/trunks
Coordinate and act as focal point for problem resolution involving service provider
Qualification
Required
8-10 years of related telecommunications experience
Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
Must be able to proficiently read, write and speak English
Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support
Experience working with multi-tiered ticket handling/resolution systems
Monitor, maintain and administer the health of the local/core telephony infrastructure
Maintain and administer network infrastructure standards, documentation and fault tolerance
Proficient in administering Avaya systems
Document logical and physical network design changes
Follow ITIL-based process and procedures and escalate for technical assistance
Advise and make recommendations to management concerning infrastructure and related LAN issues
Validate and coordinate all scheduled maintenance
Understand client's operational and sustainment methodologies and processes
Gain familiarity with the client's current voice enterprise infrastructure
Present Monitoring/Test Results and Reports
Perform/support Voice Enterprise Services integration testing as required
Bachelor's Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience
Preferred
Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging
Embedded (R6.X), Contact Center, and/or Conferencing
Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor
Prior experience as an Avaya Tier II helpdesk engineer
ITIL v3 Foundation
Company
Acuative
Acuative simplifies the entire process of managing your technology.
501-1000 employees
H1B Sponsorship
Acuative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Patrick Danna
CFO
Recent News
2025-03-04
Company data provided by crunchbase