Robert Half · 8 hours ago
Customer Success Specialist
Amherst, MA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a proactive and empathetic Customer Success Specialist to empower individuals with disabilities by providing education, guidance, and support to help clients manage their services independently and improve their quality of life.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Conduct assessments to determine the needs of individuals applying for services
Provide orientation sessions to familiarize clients with available programs and resources
Deliver skills training to enable clients to effectively manage personal assistant services
Educate individuals on maintaining their personal care assistant programs for long-term success
Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services
Address client inquiries via phone and email with professionalism and clarity
Collaborate with team members to ensure consistent service delivery
Maintain accurate and up-to-date records of client interactions and progress
Actively contribute to improving processes and resources for client education
Offer tailored solutions to each client’s unique needs and circumstances
Qualification
Required
Proactive and empathetic attitude
Ability to conduct assessments to determine the needs of individuals applying for services
Ability to provide orientation sessions to familiarize clients with available programs and resources
Ability to deliver skills training to enable clients to effectively manage personal assistant services
Ability to educate individuals on maintaining their personal care assistant programs for long-term success
Ability to monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services
Ability to address client inquiries via phone and email with professionalism and clarity
Ability to collaborate with team members to ensure consistent service delivery
Ability to maintain accurate and up-to-date records of client interactions and progress
Ability to actively contribute to improving processes and resources for client education
Ability to offer tailored solutions to each client's unique needs and circumstances
Strong written and verbal communication skills, including email correspondence
Ability to work empathetically with individuals from diverse backgrounds
Proven organizational skills and attention to detail
Capability to manage multiple tasks while prioritizing client needs
Proficiency with computer systems and basic office software
A commitment to providing exceptional service and fostering independence for clients
Preferred
Previous experience in customer service, preferably in a call center environment
Familiarity with programs or services aimed at supporting individuals with disabilities is an advantage
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase