Friendly Dental Group · 4 days ago
DENTAL OFFICE MANAGER
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$24/hr - $28/hr
2+ years expFriendly Dental Group is an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience.
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Responsibilities
Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling
Handle incoming calls, patient inquiries, and office communications
Verify insurance benefits prior to patient appointments and maintain accurate records
Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs
Submit pre-authorizations as required prior to treatment
Prepare, review, and submit dental insurance claims accurately and in a timely manner
Reconcile EOBs and insurance payments; post payments and write-offs correctly
Follow up on unpaid claims, insurance denials, and outstanding patient balances
Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered
Coordinate closely with clinical staff to support efficient patient flow and scheduling
Qualification
Required
Minimum 2 years of experience in a general dentistry office
Strong working knowledge of dental insurance, billing, and claims processing
Experience using Dentrix or other comparable dental practice management software
Strong communication, customer service, and interpersonal skills
Excellent organizational skills with the ability to multitask and prioritize
Preferred
Bilingual (English/Spanish) preferred but not required
Benefits
401(k)
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
Friendly Dental Group
Friendly Dental Group has been serving patients across North and South Carolina since 1999.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Lichtenstein
Chief Financial Officer
Company data provided by crunchbase