Brightway Insurance · 1 day ago
Inside Sales Director
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
7+ years expBrightway Insurance is one of the fastest-growing insurance agency systems in the United States, focused on customer-centric growth and innovation. The Inside Sales Director is responsible for driving profitable premium growth through effective inside sales operations, overseeing lead management, performance coaching, and operational execution.
Insurance
Responsibilities
Develop and execute the inside sales strategy to drive quote volume, conversion rates, and premium growth
Build predictable sales processes, playbooks, and performance expectations for the inside sales team
Use data and dashboards to evaluate funnel performance and identify opportunities to optimize lead quality, agent engagement, and sales throughput
Collaborate with cross-functional partners (Marketing, Agency Development, RSLs, Product) to strengthen lead generation, targeting, and sales effectiveness
Recruit, develop, and lead high performing inside sales professionals
Conduct regular coaching, training, and skill development focused on consultative selling, objection handling, and product expertise
Implement performance management rhythms, including KPIs, call quality assessments, and feedback loops
Foster a culture of accountability, continuous improvement, and customer (agent) focus
Oversee daily inside sales operations including inbound support, outbound sales calls, follow-ups, and pipeline management
Ensure accurate documentation in CRM/sales platforms and reinforce best practices for lead handling
Maintain compliance with all regulatory, quality, and service standards
Partner with Operations/Technology on workflow improvements, automation, and system enhancements
Work closely with Agency Owners, Producers, and RSL teams to identify sales opportunities and remove barriers to conversion
Provide insights on agency performance trends and partner on targeted interventions
Serve as a strategic internal voice for agency needs and feedback
Track and report on key sales metrics including: Lead-to-quote conversion, Quote-to-bind conversion, Written premium per agent / per rep, Sales cycle time, Call productivity and quality
Present trends, risks, and opportunities to senior leadership with clear recommendations
Qualification
Required
Strong understanding of sales methodologies, funnel management, and call center/inside sales operations
Must hold an active P&C insurance license
Analytical mindset with proficiency in CRM systems, dashboards, and sales performance tools
Ability to translate data into actionable insights
Excellent communication, coaching, and stakeholder management skills
Proven ability to build trust with senior leaders, field partners, and teams
7–10+ years of progressive sales leadership experience
Experience scaling teams and managing managers or multi-unit operations
Track record of building sales strategies and executing large-scale sales initiatives
Company
Brightway Insurance
Brightway Insurance has re-invented the way people shop for insurance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-17Acquired
Leadership Team
Nick Clements
Chief Executive Officer
Shane Blazek
Chief Technology Officer
Recent News
Seattle TechFlash
2025-09-12
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2025-09-01
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