ELSA, Corp · 4 days ago
Customer Success Manager, Thailand
Los Gatos, CA
Full-time
Onsite
Senior Level
5+ years expELSA, Corp is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. They are seeking a passionate and customer-focused Customer Success Manager to manage a portfolio of B2B clients in the Thailand market, ensuring successful onboarding, driving product adoption, and supporting renewals and upsell opportunities.
Artificial Intelligence (AI)E-LearningEdTechLanguage LearningMobile Apps
Responsibilities
Take full ownership of a portfolio of strategic ELSA customers, ensuring high engagement, retention, and satisfaction
Partner with the Sales team to craft account strategies that drive upsell and renewal success
Develop tailored success plans to guide product adoption, business impact, and customer loyalty
Lead onboarding and implementation efforts for new clients, acting as a trusted advisor and product expert
Build strong executive relationships with client stakeholders and advise on internal L&D strategies
Collaborate with internal teamsSales, Marketing, Renewalsto execute integrated customer programs and campaigns
Contribute to the development of global Customer Success processes, playbooks, and enablement materials
Build a pipeline of new B2B opportunities in Thailand across corporate, education, and training center segments
Execute outreach strategies (calls, emails, networking) and support localized marketing campaigns in collaboration with our Marketing team
Conduct market research to identify local trends, competitors, and white-space opportunities in the EdTech landscape
Track and report on key performance metrics to support market expansion goals
Qualification
Required
Fluency in Thai and English (other language skills are a plus)
5+ years of experience in Customer Success, Account Management, Consulting, or Sales preferably within SaaS or EdTech
Strong interpersonal skills with a proven ability to build trusted relationships at senior levels within large, complex organizations
Familiarity with working across cross-functional teams (Sales, Product, Marketing)
Demonstrated ability to manage both high-touch enterprise clients and scaled long-tail customer strategies
Passion for coaching and mentoring others, with a desire to build and grow the Customer Success function
A strategic thinker with a data-driven mindset and a bias for action
Curious, self-motivated, and committed to lifelong learning
Strong written and verbal communication skills, along with excellent time and project management
Benefits
Competitive compensation and benefits.
Company
ELSA, Corp
Together with a very talented team of speech recognition scientists and linguistic experts, we created ELSA (English Language Speech Assistant), one of the smartest A.I.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$48.25MKey Investors
UOB VentureGradientMonk’s Hill Ventures
2023-09-12Series C· $23M
2021-01-11Series B· $15M
2019-02-26Series A· $7M
Leadership Team
Vu Van
Co-founder & CEO
Xavier Anguera
co-founder, CTO and Chief Scientist
Recent News
2025-11-05
2025-09-29
Company data provided by crunchbase