W.T. Howell & Sons, Inc. · 7 hours ago
Customer Service Representative/Receptionist
Eastman, GA
Full-time
Onsite
New Grad, Entry Level
$14/hr - $15/hrW.T. Howell & Sons is seeking a Customer Service Representative/Receptionist to enhance customer satisfaction and support sales efforts. The role involves answering phone calls, managing customer interactions, and maintaining records while ensuring effective communication and problem resolution.
Industrial
Responsibilities
Answer phone calls and redirect them when necessary
File and update contact information of employees, customers, suppliers and external partners
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Check frequently the levels of office supplies and place appropriate orders
Receive shipments and sign paperwork upon receipt
Verify packages according to order and invoices (quantity, quality, price etc.)
Contact supplier or shipper if a mistake is identified
Qualification
Required
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
College Degree
Ability to Commute: Eastman, GA 31023
Preferred
High school or equivalent
Company
W.T. Howell & Sons, Inc.
W.T. Howell & Sons, Inc. is a family owned and operated corporation located in the “Heart” of Georgia.
Founded in 1952
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase