Westgate Resorts · 15 hours ago
Front Desk Agent
Lahaina, HI
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrWestgate Resorts is North America's largest owner-controlled timeshare and vacation club, offering unique vacation experiences across multiple Maui properties. As a Front Desk Agent, you will welcome guests, manage the registration process, provide information about local attractions, and ensure a high level of guest satisfaction.
CasinoHospitalityResorts
Responsibilities
Welcome owners and guests while managing the complete registration process, including check-ins, check-outs, issuing keys, and using property management system
Answer telephone and courtesy calls in a professional, friendly, and timely manner
Provide accurate information about local attractions, dining options, and resort activities to enhance the overall guest experience
Share VI program information and assist owners with reservation confirmations, as requested
Coordinate guest service requests by communicating with maintenance and housekeeping teams, and follow up to ensure timely completion
Maintain and update service request logs and related databases
Manage operational files, data entry, and routine filing tasks
Handle petty cash transactions and accurately balance cash banks
Encourage owners and guests to complete the YOC (Your Opinion Counts) survey to support continuous service improvements
Work independently while staying organized, focused, and efficient with minimal supervision
Qualification
Required
High school diploma or GED required; related experience or an equivalent combination of education and experience is acceptable
Friendly, professional, and clear communication skills
Strong attention to detail and accuracy
Ability to remain calm, courteous, and focused in fast-paced or high-pressure situations
Ability to regularly lift, push, pull, and/or move up to 25 pounds
Preferred
Previous customer service or hospitality experience is preferred, but not required
Experience handling cash, credit card transactions, or point-of-sale systems is helpful
Comfortable using phones and basic computer systems
Additional hospitality or customer service training is a plus
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase