Davenport House Museum · 1 day ago
Visitor Services & Site Operations Manager
Savannah, GA
Part-time
Onsite
Mid Level
$35K/yr - $40K/yr
3+ years expDavenport House Museum is seeking a Visitor Services & Site Operations Manager to oversee daily site operations and enhance the guest experience. The role involves managing staffing, logistics, and ensuring a welcoming environment for all visitors and events.
EventsMuseums and Historical SitesWedding
Responsibilities
Lead and model exceptional, inclusive guest service and hospitality
Oversee daily front-of-house operations, including admissions, ticketing, visitor flow, and wayfinding
Ensure visitor-facing spaces are clean, safe, accessible, and fully operational prior to opening
Serve as the primary on-site decision-maker for operational, guest service, and visitor experience issues
Recruit, train, schedule, supervise, and evaluate Museum Assistants, Volunteers, and Docents
Develop and manage weekly and seasonal schedules that balance:
Daily site operations
Guided tours
Public programs and educational activities
Special events and rentals
Serve as the central point of coordination for allocating staff resources across departments, ensuring service levels are met without compromising daily operations
Work closely with the Director / Manager of Programs, Education & Outreach to:
Determine staffing needs for programs and events
Assign Museum Assistants and Docents to event and program support roles
Ensure staff are briefed on run-of-show details, expectations, and guest flow
Maintain clear supervisory structure:
Visitor Services oversees hiring, scheduling, performance management, and discipline
Programs provide task-level direction during events and activities
Oversee docent scheduling, communication, and day-to-day coordination
Support training logistics in collaboration with Collections, Programs, and Interpretation staff
Ensure consistency in guest-facing interpretation and service standards
Serve as the primary point of contact for docent availability and assignments
Manage day-to-day facilities and site operations, including:
Vendor coordination (plumbing, HVAC, landscaping, custodial, repairs)
Monitoring site readiness and functionality
Serve as first responder for facilities issues and coordinate escalation as needed
Work in consultation with Preservation leadership when work impacts historic structures or materials
Coordinate staffing and on-site logistics for rentals, private events, and special tours
Ensure all site uses align with:
Preservation standards
Safety and security protocols
Guest experience and interpretive goals
Serve as the on-site operations lead for rentals and special tours, ensuring smooth execution, staff readiness, and appropriate supervision
Collaborate closely with Development, Programs, and Marketing on donor events, ticketed experiences, and other special uses of the site
Implement and maintain guest safety, emergency response, and security protocols
Ensure all front-of-house staff and docents are trained in emergency procedures
Monitor accessibility needs and coordinate accommodations for visitors and program participants
Track visitation data, staffing usage, and operational trends
Identify opportunities to improve guest flow, staffing efficiency, and service delivery
Provide regular operational updates and recommendations to leadership
Partner closely with:
Programs, Education & Outreach on staffing and logistics
Collections & Exhibitions on environmental and object-related considerations
Marketing & Communications on visitor-facing information and operational messaging
Development on donor events and special experiences
Qualification
Required
Minimum of 3 years' experience in hospitality, tourism, event operations, visitor services, or front-of-house management
Supervisory or team leadership experience required
Strong people management, scheduling, and service-oriented leadership skills
Ability to manage competing priorities and make real-time operational decisions
Excellent communication, problem-solving, and guest service skills
Comfort working evenings, weekends, and special events as required
Familiarity with ticketing, scheduling, reservation, or point-of-sale systems
Preferred
Bachelor's degree preferred in Hospitality Management, Tourism Management, Event Management, Arts Administration, Museum Studies, Nonprofit Management, or a related field
Company
Davenport House Museum
Davenport House Museum is a social gathering space that preserves and displays collections of historic houses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase