Wolters Kluwer · 1 day ago
Senior CX/UX Researcher (Health Research) – Hybrid (PA, MA, NY) R0053479
Philadelphia, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$94K/yr - $164K/yr
8+ years expWolters Kluwer is looking for a Senior User Researcher for Health Research. This role will help support our Health Research product portfolio as they deliver academic, peer-reviewed content, books, and specialty journals that medical researchers and educators rely on for authoritative scientific evidence.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
No H1B
Responsibilities
Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers
Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns
Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing
Be an ambassador of design thinking and a user-centered process
Help to improve the UX process to raise the UX maturity
Support innovation through the use of AI in your own work as well as identifying use cases and patterns for potential AI solutions for our customers
Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence
Qualification
Required
The position might require some travel, domestic and international, on a regular basis, comprising no more than 20% of total days worked
You have eight or more years of experience working in the field of user research – ideally within an agile environment
A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus
You have a solid grasp of generative research methods for collecting data and insights that reveal user's behaviors, needs, and opinions
You have a solid grasp of evaluative research methods as part of the iterative design process for assessing specific problems to ensure usability and ground it needs and desires of real people
You know exactly which tools to use for moderated and unmoderated testing and know how to capture the data, quantify the data and create valuable (business) insights out of the data
You understand and are able to incorporate complex technical and business requirements in the research process
You advocate research findings to diverse audiences through engaging reports and presentations
You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
You are open to feedback and have no issues receiving (constructive) criticism
Excellent English verbal and written communication skills are essential
This position has no direct line supervisory responsibilities. This position may oversee the work of colleagues and consultants in the course of project execution
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
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