AltaOne Federal Credit Union · 19 hours ago
Loss Mitigation Specialist (9501)
Ridgecrest Corporate Back Office - Ridgecrest, CA 93555
Full-time
Hybrid
New Grad, Entry Level
$19.72/hr - $29.94/hr
0+ years expAltaOne Federal Credit Union is seeking a Loss Mitigation Specialist to help maintain a financially sound loan portfolio through early delinquency control. The role involves interviewing customers, counseling them on their financial obligations, and recommending actions for delinquent accounts.
CreditFinanceFinancial ServicesNon Profit
Responsibilities
Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments
Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates)
Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies
Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms)
Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner
Assist other departments and branches with transactions as needed. Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications
Researches and analyzes data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Six months to two years of similar or related experience, including time spent in preparatory positions
A high school degree or GED is required
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
Sits more than 6 hours a day
Must be capable of climbing / descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer, sitting for an average of 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Preferred
Bilingual Preferred (English/Spanish)
Company
AltaOne Federal Credit Union
AltaOne Federal Credit Union offers financial services, loans and support both for member businesses and individuals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$11.98MKey Investors
Community Development Financial Institutions Fund
2024-07-01Debt Financing· $9.5M
2023-04-10Grant· $2.48M
Leadership Team
Stephanie Sievers
CEO
John Curl, CFA
Chief Financial Officer
Recent News
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