Workforce Planning Scheduler jobs in United States
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bet365 · 8 hours ago

Workforce Planning Scheduler

positionMarlton, NJ
timeFull-time
remoteOnsite
seniorityMid Level
money$56K/yr - $63K/yr

bet365 is one of the world's leading online gambling companies, known for revolutionizing the industry since 2000. The Scheduler will be responsible for creating schedules to ensure available supply meets forecasted demand and optimizing workforce management processes to maintain service quality and operational effectiveness.

GamblingLeisure

Responsibilities

Creating robust schedules using agreed assumptions and operational information
Working with Lead Schedulers and Contact Center Management to coordinate all on and off contact activities to ensure service levels are maintained
Implementing and maintaining workforce management software and tools to facilitate accurate scheduling and reporting
Reviewing and optimizing schedules across multiple teams with different demands
Suggesting and implementing solutions to enhance resource productivity and identify opportunities for improvement
Keeping knowledge up to date on key events and changes that affect areas under your responsibility
Maintaining records and documentation with strong attention to detail
Collaborating and contributing to key meetings relating to your area
Contributing to the ongoing development and shaping of the Workforce Planning teams globally

Qualification

WFM tools experienceSchedule optimizationContact center planningDecision-making skillsOrganizational skillsGaming industry knowledgeCommunication skillsProblem-solving skills

Required

Proven experience in contact center planning methods
Experience of using WFM tools and systems, Nice IEX is preferred
Strong capabilities in creating and maintaining accurate schedules
Skilled in schedule optimization
Strong decision-making skills
Confident communication to justify decisions made and contribute to key discussions
Able to manage own workload and meet deadlines
Excellent organizational skills
Able to think out of the box to find new solutions

Preferred

Gaming Industry knowledge is desirable but not essential

Company

bet365

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Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
dateFounded in 2001
location
Stoke-on-trent, Stoke-on-Trent, GBR
people-size5001-10000 employees
web-link
http://www.bet365.com

Funding

Current Stage
Late Stage

Leadership Team

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Stefano Nova
Chief Executive Officer - Marketing Malta
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Recent News

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Company data provided by crunchbase