Customer service and Outreach team lead jobs in United States
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Crate and Barrel · 1 day ago

Customer service and Outreach team lead

positionMiami, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Crate & Barrel is a leading home furnishings specialty retailer, and they are seeking a dedicated Retail Leader to join their team. The role involves overseeing daily store operations, driving sales performance, and ensuring exceptional customer experiences while coaching team members and maintaining high standards of visual merchandising.

Retail
Hiring Manager
Michelle Lamela
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Responsibilities

Oversee daily store operations
Drive sales performance
Ensure top-tier customer experiences
Coach and supervise team members
Maintain high visual merchandising standards
Analyze store metrics
Execute company initiatives
Collaborate with the team to ensure the store meets its goals
Provide exceptional service while promoting a culture of teamwork and excellence

Qualification

SalesCustomer serviceLeadershipTeam managementOrganizationalProblem-solvingVisual merchandisingTechnologyRetail systemsPassion for home décorCoachingTrainingAttention to detail

Required

Leadership and team management skills, with experience in coaching, training, and overseeing teams
Sales and customer service expertise, including the ability to build relationships and provide outstanding customer support
Strong organizational and problem-solving skills, with the ability to analyze metrics and implement strategies for improvement
Experience in visual merchandising and maintaining retail space standards
Proficiency in technology and retail systems, digital platforms, and point-of-sale systems
Passion for home décor, design, and cultivating memorable shopping experiences
Flexibility to work a retail schedule, including weekends and holidays, with a strong work ethic and attention to detail

Preferred

Previous retail leadership experience is preferred
A bachelor's degree in a related field is a plus

Company

Crate and Barrel

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At Crate & Barrel, we help people build a home with purpose.
dateFounded in 1962
location
Northbrook, IL, US
people-size5001-10000 employees
web-link
http://www.crateandbarrel.com

Funding

Current Stage
Late Stage

Leadership Team

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Janet Hayes
Chief Executive Officer, Crate & Barrel Holdings
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Ana Hagemaster
Human Resources Business Partner
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