First American Financial Group, Inc. · 3 hours ago
Customer Support & Project Coordinator (Remote)
United States
Full-time
Remote
Entry, Mid Level
$26.88/hr - $35.83/hrFirst American Financial Corporation is a company that prioritizes its people and fosters an inclusive environment. They are seeking a Customer Support & Project Coordinator who will be responsible for managing customer inquiries and supporting product operations across various initiatives.
Customer ServiceFinancial ServicesLending
Responsibilities
Serve as a primary point of contact for customer and internal inquiries related to homeowner-facing experiences and authentication products
Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring timely resolution or appropriate escalation
Partner with product, engineering, and support teams to investigate issues, communicate status updates, and close the loop with customers
Identify patterns and recurring issues in customer feedback and surface insights to Product Managers to inform product improvements
Support Product Managers by coordinating project activities across multiple workstreams, including homeowner-facing initiatives and company-wide authentication efforts
Help maintain project plans, timelines, dependencies, and status updates to ensure work stays on track
Assist with backlog grooming, intake management, and prioritization of support-driven work
Track action items, risks, and decisions, and help ensure follow-through across teams
Prepare project updates, documentation, and meeting materials to support alignment across stakeholders
Act as a connector between customers, Product Managers, engineering, design, and business partners
Facilitate clear communication across teams by translating customer needs and operational details into actionable inputs
Contribute to consistent, well-documented processes for intake, support workflows, and project tracking
Help improve customer support workflows, intake processes, and internal coordination as the team and products evolve
Contribute ideas to improve efficiency, visibility, and customer satisfaction across supported products
Qualification
Required
Fluency in English is required, with professional proficiency in Spanish strongly preferred, to support clear and empathetic communication with a diverse customer base
Experience in a customer service, customer support, project coordination, or product operations role, ideally within a technology or digital product environment
Strong organizational skills with the ability to manage multiple requests, projects, and priorities simultaneously
A customer-first mindset, with the ability to communicate clearly, empathetically, and professionally with diverse audiences
Comfort working with ticketing systems, project management tools, and documentation (e.g., Zendesk, Jira, Confluence, or similar)
Ability to synthesize information from multiple sources and clearly document issues, requirements, and next steps
Strong collaboration skills and a proactive approach to problem-solving
Comfort working in ambiguous environments and adapting as priorities evolve
A team-oriented mindset and willingness to pitch in wherever needed to help the group succeed
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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