First American Financial Group, Inc. · 1 day ago
Escrow Support Supervisor
Mesa, AZ
Full-time
Onsite
Mid, Senior Level
$58K/yr - $78K/yr
3+ years expFirst American Financial Corporation is a leading provider of title insurance and settlement services. They are seeking an Escrow Support Supervisor to manage a high-volume production team, ensuring compliance and quality while improving turnaround times and customer service in a fast-paced environment.
Customer ServiceFinancial ServicesLending
Responsibilities
Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment
Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs)
Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines
Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues
Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements
Partner with branch teams to communicate expectations, process updates, and quality standards
Prepare and present production, quality, and performance reports to leadership
Interview, hire, onboard, train, and develop team members
Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed
Lead change initiatives related to process improvements, system updates, or workflow adjustments
Foster a culture of accountability, collaboration, and continuous improvement
Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods
Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments
Proactively identify trends impacting productivity, quality, or morale and implement corrective actions
Maintain team engagement and professionalism during high-stress production cycles
Qualification
Required
High School Diploma or equivalent required
3–5 years of directly related experience in escrow processing or loan closings
Minimum of 2 years of experience in a lead or supervisory role within a production environment
Experience managing high-volume workflows with strict deadlines
Strong leadership skills with the ability to motivate and manage teams under pressure
Demonstrated ability to remain calm, decisive, and solutions-focused in high-stress situations
Excellent organizational skills and attention to detail
Strong working knowledge of escrow procedures, documentation, and regulatory compliance
Proficiency in Microsoft Office and escrow-related systems
Effective communication skills, including the ability to deliver clear direction and constructive feedback
Strong problem-solving, conflict resolution, and decision-making abilities
Ability to manage competing priorities while meeting aggressive deadlines
Preferred
Familiarity with P&L statements and operational cost awareness preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
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2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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