Independence Blue Cross · 1 day ago
Business Systems Support Admin
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expIndependence Blue Cross is looking for dynamic individuals to join their team as a Business Systems Support Administrator. This role is responsible for supporting and maintaining applications that align with business objectives, enhancing productivity, and providing training to users.
Health CareHealth InsuranceInsuranceMedical
Responsibilities
Supporting, troubleshooting, documenting, and maintaining applications supporting business objectives
Work with internal Developers to implement system fixes and/or upgrades
Conduct system testing
Communicate changes/updates to users
Schedule updates to the system
Ensure that we are utilizing available technology to enhance productivity and improve work processes
Create and present end-user training programs
Work to create custom reports to better utilize system information
Supports member-related inquiries submitted via the Client/Group Portal
Supports internal business partners and external customers by providing training of the Client Portal
Complete updates to system user profiles to allow access to the Client Portal
Supports TPA, Fully Insured, and Self-Funded members' enrollment activity submitted through the CISW/ROAM Small Group tool and the Member Enrollment Tool
Troubleshoot transactions that have failed to write or errored out of the process to the backend enrollment system
Support EDI Enrollment as a backup to specific clients
Qualification
Required
Typically requires a college degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and practices
5+ years of relevant experience
Advanced analytical and problem-solving skills
Ability to work in a multi-task environment
Strong oral and written communication required to address and present the most complex ideas and concepts to users, business systems analysts, and management
Effective facilitation and presentation skills necessary to demonstrate and train external system users clearly and concisely
Strong MS Office skills (Excel, PowerPoint, Word)
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app
Company
Independence Blue Cross
The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.
5001-10000 employees
H1B Sponsorship
Independence Blue Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (2)
2023 (6)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alexandra Jorgensen
Senior Vice President Human Resources
Joe Geist
SVP & Market President, National
Recent News
Home Health Care News
2026-01-14
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