Vatic Outsourcing · 21 hours ago
Support and Resolution Specialist - Part-Time to Full-Time
Marietta, Georgia, United States
Full-time, Part-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrVatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for order processing, pricing requests, general account management, and client interface including follow-up and escalation of issues.
Technical SupportTelecommunications
Responsibilities
Order processing
Pricing requests
General account management
Client interface to include – follow up and, when required, escalation of issues
Use of various web-based tools and databases to satisfy customer requests
Interact with corporate professionals up to and including VP and C-level staff
Work closely with various members of internal peer and management organizations
Take various leadership roles, internally and externally
Qualification
Required
Entry-level experience
Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
Ability to diagnose, articulate, and provide solutions for client's technical issues
General customer service experience
Must be willing to work varying schedules including some evenings and weekends
Job contingent upon a background check
Preferred
College Degree Preferred
Work Authorization/Security Clearance (if applicable)
Company
Vatic Outsourcing
Vatic Outsourcing provides unmatched telecom consulting services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase