Tech Source Managed Services · 3 hours ago
Information Technology Support Engineer
Fargo, ND
Part-time
Onsite
New Grad, Entry LevelTech Source Managed Services is seeking a reliable and customer-focused IT Support Engineer to provide technical assistance and support to end users. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring timely resolution of incidents to minimize business disruption.
Information TechnologyOutsourcingWireless
Responsibilities
Provide Level 1 and Level 2 IT support to end users for hardware, software, and application issues
Install, configure, and maintain desktops, laptops, printers, and peripherals
Support Windows and macOS environments
Troubleshoot basic network issues (LAN, Wi-Fi, VPN)
Manage user accounts and permissions in Active Directory and Microsoft 365
Respond to incidents and service requests via the ITSM/ticketing system
Perform IMACD activities (Install, Move, Add, Change, Decommission)
Escalate complex issues to higher-level support teams when required
Ensure compliance with IT policies, security standards, and SLAs
Maintain accurate documentation and asset records
Qualification
Required
Provide Level 1 and Level 2 IT support to end users for hardware, software, and application issues
Install, configure, and maintain desktops, laptops, printers, and peripherals
Support Windows and macOS environments
Troubleshoot basic network issues (LAN, Wi-Fi, VPN)
Manage user accounts and permissions in Active Directory and Microsoft 365
Respond to incidents and service requests via the ITSM/ticketing system
Perform IMACD activities (Install, Move, Add, Change, Decommission)
Escalate complex issues to higher-level support teams when required
Ensure compliance with IT policies, security standards, and SLAs
Maintain accurate documentation and asset records
Company
Tech Source Managed Services
Tech Source Managed Services is an outsourcing company that offers wireless, network, and IT support services.
Founded in 2016Australian Capital Territory, Australian Capital Territory, AUS
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase