Publix Super Markets · 1 day ago
Refrigeration Alarm Monitoring Specialist, AM - Lakeland
Lakeland, FL
Full-time
Onsite
Entry Level
2+ years expPublix Super Markets is responsible for 24-hour monitoring of refrigeration systems and is seeking a Refrigeration Alarm Monitoring Specialist. The role involves monitoring electronic refrigeration control systems, responding to alarms, and coordinating with service providers to resolve issues and prevent product loss.
Food and BeverageGroceryRetail
No H1B
Responsibilities
Monitor refrigeration systems including rack and case temperatures and pressures
Dispatch refrigeration service providers to respond to refrigeration outages
Notify retail store leadership of alarms and underlying issues
Provide continual follow-up with vendors and stores until issues are resolved
Qualification
Required
High school diploma or its equivalent
At least two (2) years of experience with computer software and hardware
At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
Sound decision making skills
Strong written and oral communication skills
Strong analytical skills
Ability to multi-task
Empathetic listening skills
Professional telephone etiquette
Time management skills
Ability to work on a team
Ability to be customer focused
Willingness to work a flexible schedule including weekends and holidays
Preferred
A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
Four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
Knowledge of Facility Services products and services
Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
Knowledge and basic understanding of supermarket refrigeration systems and equipment
Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
Knowledge of Problem Escalation Process
Knowledge of Publix Organizational Structure
Knowledge of understanding of company and department policies, processes and procedures
Knowledge of improvement methodologies
Ability to read and understand refrigeration architectural drawings
Strong analytical skills
Conflict resolution skills
Benefits
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Company
Publix Super Markets
Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Stalbaum
Vice President and Controller
Joey Riddle
Incoming Vice President of, Charlotte Division
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