ICP · 9 hours ago
Content Steward
Atlanta, GA
Contract
Hybrid
New Grad, Entry LevelICP is a global leader in Content Operations, partnering with well-known brands to deliver exceptional content management solutions. The Content Steward will manage brand engagement, asset ingest, and quality assurance within the Orange Logic Digital Asset Management platform, serving as the primary contact for Brand Leads and agency partners.
Management Consulting
Hiring Manager
Amalia M.
Responsibilities
Own and lead the majority of brand engagement, acting as a trusted partner to Brand Leads and key stakeholders; escalate to the DAM Lead (Joi) when necessary
Serve as the primary day-to-day point of contact for Brand Leads and their agency partners
Manage and respond to brand and agency inquiries related to work submissions and throughout the QA process, ensuring timely resolution and clear communication
Engage in discussions with Brand teams regarding WoW changes to ensure alignment and clarity when applicable
Act as the first point of escalation for Brand Team queries, escalating as needed
Set, manage, and reinforce brand expectations by balancing operational realities with a high standard of service excellence
Stay current with asset upload rules, standards, and guidelines
Own the end-to-end QA and asset ingest process for assigned brands
Review Prestige inbox and work request submissions for assigned brands
Create and manage work request cards in Monday.com
Conduct comprehensive QA of assets within Orange Logic, validating:
File integrity
Metadata accuracy
Taxonomy alignment
Brand compliance
Apply thumbnails and supporting asset enhancements as needed to ensure optimal platform presentation and usability
Generate share links and deliver finalized assets to Brand and Agency stakeholders
Update Monday.com cards with relevant details and mark requests as complete
Effectively manage workload to operate within an 8-hour workday
Proactively escalate to the Manager when work consistently exceeds standard working hours or when workload becomes unsustainable
Maintain up-to-date SharePoint pages for assigned brands, ensuring accuracy and relevance of information
Participate in internal training sessions twice per year
Support the implementation of solutions as needed
Contribute to ad hoc initiatives that impact or improve overall Ways of Working
Track time accurately using Rocket
Provide reporting data as part of the QA process to support analysis
Ensure accurate and timely updates in Monday.com to enable the DAM Lead to pull data for client reporting
Qualification
Required
Experience in managing brand engagement and asset quality assurance
Proficiency in using Digital Asset Management (DAM) platforms, specifically Orange Logic
Strong communication skills to manage inquiries and provide clear resolutions
Ability to engage with Brand teams and ensure alignment on Ways of Working (WoW)
Experience in conducting quality assurance for digital assets, including file integrity and metadata accuracy
Familiarity with project management tools, such as Monday.com
Ability to manage workload effectively within standard working hours
Experience in maintaining SharePoint pages for information accuracy
Participation in internal training sessions and support for implementation of solutions
Accurate timekeeping and reporting skills
Preferred
Experience in a client-facing role within a creative or digital environment
Knowledge of asset upload rules, standards, and guidelines
Experience in generating reports and providing data analysis
Benefits
Generous paid time off
Paid holidays
Volunteer time off
Summer half-day Fridays
Competitive medical, dental, and vision benefits
Mental health support
Robust savings plan
Company
ICP
ICP helps global companies get control of their content operations.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jimmy Carisma
Senior Client Partner
Recent News
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