Deseret Mutual Benefit Administrators (DMBA) · 5 days ago
Member Support Specialist - 1 Year Agreement
Salt Lake City,UT,US
Full-time
Hybrid
New Grad, Entry Level
$22.16/hr - $22.16/hrDeseret Mutual Benefit Administrators (DMBA) is hiring a part-time Member Support Representative under a one-year agreement. The role involves assisting participants with their questions and processing various transactions, with a strong emphasis on delivering exceptional customer service.
Financial ServicesInsuranceNon Profit
Responsibilities
Assist participants both over the phone and in person, addressing their questions and/or processing a variety of transactions
Process transactions and problem-solve directly with customers
Participate in a thorough six-week training program facilitated by experienced trainers
Demonstrate and uphold values of Trust, Respect, Unity, and Excellence
Maintain a welcoming, team-oriented attitude while fostering trust and strong working relationships
Model accountability, ethical behavior, and discretion in handling sensitive information
Deliver outstanding customer service and demonstrate strong organizational skills
Qualification
Required
High school diploma or equivalent
Basic computer knowledge and proficiency in essential operations
Proficient in both spoken and written English
Proven track record of delivering outstanding customer service
Excellent interpersonal and active listening skills
Positive attitude with strong energy and enthusiasm
Strong data entry capabilities using web-based systems
Exceptional attention to detail
Ability to effectively manage multiple tasks
Demonstrates initiative in fulfilling and exceeding job responsibilities
Takes ownership and remains accountable in all assignments
Self-motivated and able to work independently with minimal supervision
Receptive to coaching and committed to ongoing professional development
Professionalism & Respect - Demonstrates courtesy and professionalism in all interactions with customers, colleagues, and leadership
Emotional Intelligence - Handles emotionally charged situations with calmness, positivity, and composure, even under pressure
Organization & Initiative - Possesses strong organizational skills and takes a proactive approach to responsibilities and problem-solving
Collaboration & Trust - Maintains a welcoming, team-oriented attitude while fostering trust and strong working relationships
Integrity & Confidentiality - Models accountability, ethical behavior, and discretion in handling sensitive information
Service Mindset - Is passionate about serving others and supporting DMBA's mission
Preferred
Experience working in a professional office or business environment
Previous experience in a customer service call center or phone-based support role
If applicable, familiarity with 401(k) and/or retirement pension regulations
Company
Deseret Mutual Benefit Administrators (DMBA)
DMBA is a non-profit organization that administers welfare and financial benefits for employees of our participating employers.
Founded in 1970
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Dester
President and CEO
Michael Rasband
Chief Financial Officer
Company data provided by crunchbase