Google · 2 days ago
Technical Solutions Developer, Infrastructure, Compute, VMWare, Google Cloud
Boulder, CO, USA
Full-time
Onsite
Mid, Senior Level
CA$118K/yr - CA$121K/yr
5+ years expGoogle is a leading technology company that offers innovative solutions through its Google Cloud Platform. In this role, you will manage escalations, provide technical support for VMware workloads, and collaborate with various teams to enhance customer experience and product quality.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Manage escalations through effective diagnosis, troubleshooting and resolution on VMware workloads on Google Cloud Platform products
Collect and analyze technical troubleshooting evidence like packet traces (tcpdump), heap dumps and thread dumps, operating system statistics for network, memory, processing, io systems to diagnose and resolve VMware deployments on Google Cloud Platform
Act as subject matter expert for internal stakeholders in developing, business, and customer experience and also with external partner and customer organizations to resolve technical deployment obstacles and improve VMware on Google Cloud Platform and other products
Interact with our SRE teams to drive high-quality production and respond to outages to minimize impact on customers
Understand customer issues and advocate for their needs with cross-functional teams. Contribute to supportability developing with multiple products and developing teams to improve product quality and reduce contact rate
Qualification
Required
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
5 years of experience supporting customers in enterprise cloud solutions including technical support, escalation management, consulting, issue resolution and advocate for customers
Experience with VMware technologies (such as, vSphere (ESXi, vCenter), vSAN, NSX-T, HCX, etc.)
Experience in compute infrastructure (e.g., servers, databases, firewalls, load balancers) and supporting, developing, or maintaining cloud solutions in virtualized environments
Preferred
VMware Certified Professional or similar higher certifications (e.g., VCAP, VCIX, VCDX)
Experience with any of the following IaaS solutions: virtual machines and networks, on-premise or hybrid cloud computing, cloud identity and security models, cloud monitoring and logging or local and cloud storage
Experience running VMware solutions environment
Knowledge of VMware production components
Familiarity with VMware service operations like upgrading, implementing, migrating or supporting VMware environments using SRE or similar production best practices
Excellent troubleshooting, attention to detail, customer empathy and communication skills (verbal/written) in a changing setting
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
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