Robert Half · 13 hours ago
Desktop Support Technician II
Irving, TX
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Desktop Support Technician II to provide technical support to end-users and ensure the smooth operation and maintenance of hardware, software, and devices in a dynamic environment within the mortgage industry.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation
Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests
Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors
Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue
Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements
Assist with facility moves and ensure all equipment is set up correctly under supervision
Ensure compliance with company policies and regulations, escalating concerns when necessary
Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently
Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues
Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions
Qualification
Required
Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues
Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments
Basic understanding of network connectivity and infrastructure
Ability to learn and utilize company-specific applications and technologies effectively
General knowledge of business processes, allowing prioritization of critical user areas or applications
Strong communication skills to manage client interactions, especially during stressful or unclear situations
Familiarity with PC desktops, workstations, Active Directory, and Windows 10
Experience with desktop imaging and hardware troubleshooting
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase