Gulfstream Aerospace · 1 day ago
Technical Operations Systems Specialist II - AOG FAST Center
Savannah, GA
Full-time
Onsite
Mid, Senior Level
5+ years expGulfstream Aerospace is a leading company in the aviation industry, and they are seeking a Technical Operations Systems Specialist II for their AOG FAST Center. The role involves providing technical support and consultation for Gulfstream aircraft systems, ensuring effective resolution of operational issues and enhancing customer satisfaction.
AerospaceAutomotiveInformation TechnologyManufacturing
No H1B
Responsibilities
Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event
Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions
Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS)
Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field
Review, investigate, and respond as required. to correspondence received from Gulfstream operators, and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft
Develop, prepare, and update new and existing troubleshooting procedures and processes for Gulfstream aircraft. Coordinate the development and evaluation of test equipment for use on Gulfstream aircraft
Determine priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy
Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication
Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness
Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience
5 years aircraft related maintenance and operations experience is required
An A&P license, EASA B1/B2 FlightSafety Master Technician and four (4) additional years related aircraft experience may offset the degree
A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system
This job requires one to be able to read, write, speak, and understand the English language
Preferred
Airframe and Powerplant license is preferred
Company
Gulfstream Aerospace
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-18Acquired
Leadership Team
Drew Holbrook
Architect - Adv Tech & AI
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