IBM · 2 hours ago
System Service Representative - Monroe, LA
Monroe, MI
Full-time
Hybrid
New Grad, Entry LevelIBM is a leading company in Infrastructure & Technology, focusing on designing and operating systems that power global operations. The System Services Representative will provide on-site installation, maintenance, and repair of commercial products, ensuring high-quality technical support and client satisfaction.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Perform On-Site Installation and Maintenance: Install, maintain, and repair high-volume commercial products such as Lenovo PC and Apple, ensuring timely and effective service delivery
Deliver Technical Support: Provide technical assistance, troubleshoot issues, and resolve incidents to the satisfaction of the customer, utilizing knowledge of technology, operating systems, and associated software
Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure seamless service delivery
Utilize IBM Tools: Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations
Maintain Technical Expertise: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients
Qualification
Required
Must be located in Monroe, LA area
Exposure to Hardware and Software Solutions: Familiarity with installation, customization, operation, recovery, tuning, and information technology engineering for high-volume commercial products such as Lenovo PC and Apple
Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations
Understanding of Operating Systems: Basic understanding of operating systems, associated software, and the functions and capabilities of machines to support problem source identification and resolution
Familiarity with On-Site Services: Exposure to on-site installation, maintenance, and repair of high-volume commercial products, including Technical Delivery Assessment and installation planning
Basic Knowledge of IT Engineering: Understanding of the technology and concepts related to high-volume commercial products to provide technical assistance and troubleshoot issues
Must be a self-motivated
Have experience in Customer Service & Customer Interaction
Have experience with both IBM and OEM computer equipment
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform repairs or replacement of computer equipment using the instructions of a hardware maintenance manual
Comfortable and demonstrated ability in working with and using various tools (e.g. laptop, screwdriver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance, or repair task
Problem solving skills
Must have dependable transportation, ability to lift 40 lbs to chest height and climb a ladder to 10'
This is a field-based/mobile position that requires frequent travel by car to client sites across the Monroe, LA area. As such, the work location is considered Monroe, LA
Must possess a valid driver's license and must have reliable vehicle
Preferred
Associate's Degree/College Diploma
Familiarity with Hybrid Cloud: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments to support client operations
Knowledge of IT Consulting: Basic understanding of customized project-based services, including Technical Delivery Assessment, installation planning, and account management
Exposure to Data Analytics: Familiarity with tools like Watson Einstein Analytics to drive automation and improve effectiveness of client operations
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
TechAfrica News
2026-01-20
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