Aramark Destinations · 23 hours ago
Bilingual Spanish HR Coordinator (entry level), Contact Center-Hybrid Schedule
Nashville, TN, US, 37211
Full-time
Hybrid
New Grad, Entry LevelAramark Destinations is a company focused on providing excellent service in various sectors. They are seeking a Bilingual Spanish HR Coordinator to join their myHR shared services call center, responsible for delivering customer service and administrative support related to HR inquiries and transactions.
Hospitality
Responsibilities
Provide excellent customer service in response to phone and online inquiries from employees and managers
Resolve inquiries by accessing information in multiple HR systems
Triage general inquiries to ensure correct work category is assigned
Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required
Process transactions by collecting required information or back-up documentation from the employee, manager or HR
Respond to phone or online help requests on navigating the HR Portal and other HR related systems
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Process HR transactions in HCMS
Run queries and ad-hoc reports from HCMS as needed
Triage cases as received
Review and ensure case was completed fully and accurately
HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes
Participation in employee engagement activities
Special projects as assigned
Qualification
Required
Knowledge of HR concepts and terminology
Effective verbal communication skills
Effective listening skills
Strong customer service orientation
Confident phone presence
Strong ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving and follow-through skills
Ability to remain positive under pressure
Preferred
Bachelor's degree in HR or related field strongly preferred
Experience working in a call center environment strongly preferred
Strong computer/technical skills; previous HRIS experience preferred
Benefits
Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave
Disability coverage
Flexible work arrangements
Generous PTO, Vacation and 9 paid holidays
Volunteer days, community partnerships, Employee Assistance Program
Employee discounts on select services and products
Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
Adoption Assistance & Paid Parental Leave
Tuition Funding Sources and Scholarship Programs
Retirement plan (401K or SIRP for those eligible) with match on annual contributions
Company
Aramark Destinations
Aramark Destinations delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Caroline McCulley
Talent Acquisition Partner - Destinations
Company data provided by crunchbase