Robert Half · 2 weeks ago
Help Desk Analyst I
Travelers Rest, SC
Full-time
Onsite
New Grad, Entry Level
$24/hr - $28/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a motivated Help Desk Analyst I to provide IT support across multiple locations, ensuring smooth operations and resolving technical issues.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide technical support to employees across 10 locations, primarily through remote assistance, with occasional travel to onsite locations
Troubleshoot and resolve issues related to laptops, desktops, printers, and other hardware
Manage and maintain Active Directory, ensuring proper functionality and user access
Respond to service desk tickets promptly, addressing and documenting issues effectively
Perform updates and patches to systems, including occasional evening or weekend work
Assist in setting up and configuring new hardware and software as required
Communicate clearly with team members and employees, providing guidance and support
Participate in an on-call rotation to address urgent technical problems
Collaborate with the IT team to identify and implement process improvements
Qualification
Required
Provide technical support to employees across 10 locations, primarily through remote assistance, with occasional travel to onsite locations
Troubleshoot and resolve issues related to laptops, desktops, printers, and other hardware
Manage and maintain Active Directory, ensuring proper functionality and user access
Respond to service desk tickets promptly, addressing and documenting issues effectively
Perform updates and patches to systems, including occasional evening or weekend work
Assist in setting up and configuring new hardware and software as required
Communicate clearly with team members and employees, providing guidance and support
Participate in an on-call rotation to address urgent technical problems
Collaborate with the IT team to identify and implement process improvements
Proficiency in troubleshooting and resolving technical issues with Windows 11 and related hardware
Hands-on experience managing Active Directory
Familiarity with service desk ticketing systems
Strong verbal and written communication skills
Ability to work independently and take initiative without requiring close supervision
Availability to perform occasional evening or weekend tasks as needed
Valid driver's license for travel to onsite locations when required
Preferred
Experience providing IT support in a multi-location environment is a plus
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase