IMAGE Information Systems · 2 hours ago
Technical Support Specialist
Rochester, NY
Full-time
Onsite
New Grad, Entry LevelIMAGE Information Systems is a company that provides innovative medical imaging solutions for healthcare professionals worldwide. They are seeking a Technical Support Specialist to assist customers by providing technical support for their medical imaging solutions, troubleshooting issues, and ensuring customer satisfaction.
Health CareMedical Device
Responsibilities
Identifying and troubleshooting technical issues
Ensuring customer satisfaction
Providing proactive solutions to enhance client experiences
Coordination with internal teams to implement solutions
Document recurring issues for continued product development
Qualification
Required
Proficiency in Technical Support and Troubleshooting skills
Strong Analytical Skills for diagnosing and resolving issues effectively
Customer Support experience, with a commitment to delivering excellent Customer Satisfaction
Ability to communicate complex technical information to customers with clarity
Detail-oriented and able to manage multiple tasks efficiently
Preferred
Familiarity with medical imaging systems or healthcare technology is a plus
Company
IMAGE Information Systems
IMAGE Information Systems is a privately run firm with the goal of offering detailed, easy-to-use and novel ideas for medical imaging.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Jensen
Co-Founder
Company data provided by crunchbase