Strategic Education, Inc · 11 hours ago
WFE Success Coach
United States
Full-time
Remote
Entry, Mid Level
$21.50/hr - $32.75/hr
2+ years expStrategic Education, Inc is dedicated to supporting students through their employer’s tuition assistance benefit. The Workforce Edge Success Coach provides personalized support to guide employees towards achieving their academic goals and overcoming challenges throughout their educational journey.
Education
Responsibilities
Partner with program advisors to ensure a smooth transition for employees into their chosen education program
Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods
Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively
Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs
Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks
Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan
Conduct regular check-ins and progress reviews to assess progress and celebrate achievements
Develop and deliver workshops and resources on academic success, study skills, and time management
Maintain positive relationships with employees, employers, and educational institutions
Qualification
Required
Bachelor's degree from an accredited institution required
Minimum of 2 years of experience in higher education advising, academic coaching, or related field
Excellent communication and interpersonal skills, with the ability to build strong rapport and trust
Active listening and empathetic communication to understand individual challenges and provide personalized support
Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals
Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges
Familiarity with common academic challenges and effective strategies to overcome them
Knowledge of student support services and resources available at various educational institutions
Data analysis and reporting skills to track student progress and measure coaching effectiveness
Strong relationship-building skills to develop trust and maintain positive connections with diverse stakeholders
Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service
Must be able to travel up to 10% of the time
Must be able to lift 25 lbs
Typical office setting
Mobility within the office including movement from floor to floor
Travel via plane, car, and metro may be required to perform this job
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer
Effectively communicate, both up and down the management chain
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job
Preferred
Experience working with adult learners and non-traditional students preferred
Master's degree from an accredited institution preferred
Benefits
Medical
Dental
Vision
Life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay
Company
Strategic Education, Inc
Strategic Education Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education.
Founded in 2018Herndon, Virginia, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel McCarthy
Chief Technology Officer, ETS
Recent News
2025-11-07
2025-10-02
Company data provided by crunchbase