AT&T · 2 months ago
End User Technical Lead (Government)
Columbia, MD
Full-time
Onsite
Senior Level, Lead/Staff
$98K/yr - $190K/yr
10+ years expAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. They are seeking a Senior System Engineer to manage and improve the desktop system environment, focusing on end-user devices and ensuring solutions meet user needs.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide senior level Information Technology (IT) hardware engineering analysis and support, focusing on the desktop computing architecture for user devices, system configuration, testing, and integration. Key responsibilities include:
IT Hardware Engineering Support: Includes both preventative and maintenance, deploying and installing hardware, and analyzing ticketing trends to propose solutions
Collaboration and Planning: Involves working with Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs), preparing hardware specifications based on system requirements, and mentoring junior engineers
Technical Documentation and Testing: Preparing engineering plans, technical design packages, functional and performance test plans, site installation, and test reports based on document requirements
Configuration and Problem Solving: Developing standardized configurations and field troubleshooting methods for end user computing devices and peripheral equipment
Management and Leadership: Assisting in the preparation of status reports, organizing desktop engineering efforts, providing leadership to junior engineers and systems administrators, and occasionally acting as the End User Services Manager
Innovation and Service Improvement: Developing technology insertion plans to introduce new technologies and coordinating service improvement activities across people, processes, and technologies
This role requires a proactive approach to hardware maintenance, a strategic mindset for planning and implementation, and a leadership role in mentoring and guiding junior team members
Qualification
Required
A minimum of ten (10) years of experience as an IT engineer, specializing in the analysis of hardware systems for IT solutions
A Bachelor's degree in Communications Engineering, Computer Engineering, Computer Science, Information Systems, Mathematics, or a related field from an accredited institution is required. However, relevant experience may be substituted for the degree. Specifically, five (5) additional years of hardware engineering and testing experience can replace the need for a Bachelor's degree
Excellent communication, interpersonal, and leadership skills are essential, as the role involves coordinating with team members from project management, security, asset management, customer service, or help desk departments to solve problems and manage projects
Required Clearance: TS/SCI with polygraph
Preferred
User Endpoint support and troubleshooting
Requirements analysis and Solution Design
Test plan development and execution
Creating and maintain documentation for both end users and system administrators
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase