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State of Delaware · 2 days ago

Telecommunications/Network Technician III Desktop Support Technician

Delaware, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

The State of Delaware's Department of Health and Social Services (DHSS) is dedicated to improving the quality of life for Delaware citizens. They are seeking a Telecommunications/Network Technician III to provide in-person and remote desktop support, install and maintain hardware and software, and troubleshoot network issues.

Government

No H1B

Responsibilities

Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality

Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems

Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution

Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software

Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI)

Qualification

Network administrationTroubleshooting networksInstalling network hardwareComputer data network designCustomer service

Required

At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems

At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components

Knowledge of computer data network design or redesign

Company

State of Delaware

Glassdoor3.5

The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

Founded in 1787

Wilmington, Delaware, USA

10001+ employees

https://www.delawarestatejobs.com/

Funding

Current Stage

Late Stage

Leadership Team

Doug Rainey

Publisher and Chief Content Officer

Gerald Nagyiski

Chief Safety Officer

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