UPI Global Ingredients · 5 hours ago
Customer Service Representative
Mebane, NC
Full-time
Onsite
New Grad, Entry LevelUPI Global Ingredients is a company focused on providing quality ingredients and services. They are seeking a Customer Service Representative to manage customer queries, process orders, and resolve customer-related issues while supporting the salesforce.
ChemicalCustomer ServiceQuality AssuranceTechnical SupportWarehousing
Hiring Manager
Lynsy Hughes SHRM-CP
Responsibilities
Maintain a positive, empathetic, and professional attitude towards customers and team members at all times
Respond promptly to customer inquiries via phone or email
Process orders and customer requests
Build and maintain positive relationships with customers, sales representatives, and internal departments
Identify and assess customers’ needs to achieve increased satisfaction, retention, and revenue
Customer account oversight
Resolve customer issues by determining root cause and best possible solutions
Update customer records in Sage X3 (ERP System)
Qualification
Required
High school diploma, general education degree, or equivalent
Strong computer skills
Experience in a customer support role and/or Inside Sales
Strong attention to detail
Ability to work under pressure
Excellent communication skills
Professional demeanor
Ability to multitask, prioritize and manage time effectively
Preferred
Chemical background preferred but not required
Company
UPI Global Ingredients
UPI was founded as a family business in 1967 to be a leading distributor of raw materials and natural ingredients to satisfy the needs of manufacturers and distributors in the Food, Personal Care, and Pharmaceutical Industries.
Founded in 1964
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase