Windemuller, Inc. · 1 day ago
Help Desk Technician
Wayland, MI
Full-time
Onsite
Entry Level
1+ years expWindemuller Inc. is a family-owned company providing construction, technical, and electrical services throughout Michigan. They are seeking a motivated individual for a Helpdesk Technician position responsible for installing and maintaining computer hardware, software, and network while assisting with external customer support requests.
ConsultingLegalWeb Design
Responsibilities
Open and close help desk tickets
Troubleshoot hardware, software, and network functions
Train staff as needed online of business applications
Troubleshoot applications
Report generation and logging
Provide information to customers and advise solutions
Maintain inventory of technology hardware and software
Setup, review, and test backups
New employee setup, training, and support
Existing employee moves, adds, and changes
Train peers on new techniques, software, hardware
Configure network shares and permissions
Create and remove AD users as required
Manage user mailboxes and distribution groups as required by management
Assist in building/update/burn in of custom servers
Assist in testing and staging of equipment (IP Cameras, IP Phones, Automation switches/routers, etc.)
Obtain quotes and order materials needed with management approval
Maintain security of the corporate network by disabling user accounts, performing maintenance on AV and firewall, reviewing security logs
Qualification
Required
High School Diploma or GED
1 - 3 years of experience in troubleshooting hardware and applications. Knowledge of ticketing systems preferred
Thorough knowledge of Windows operating systems. Working knowledge of Android and Apple IOS mobile operating systems. Education and training on Windows, Printers, WiFi, MS Office, and basic networking
Preferred
Associate of Applied Science in Computer Science, or equivalent
One year experience in helpdesk role. Current knowledge of IT systems and troubleshooting
Industry standard certifications such as: A+, Network+, Security+, MCP, MCITP, MCSA, MCSE. Experience with virtualization preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Company
Windemuller, Inc.
Windemuller, Inc. is a construction firm that provides advanced technical and design services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Groothuis
Chief Financial Officer
Company data provided by crunchbase