Brilliance Cyber Systems · 1 day ago
Technical Services Manager
United States
Full-time
Remote
Senior Level
5+ years expBrilliance Cyber Systems is seeking a Technical Services Manager to oversee technical support for wide web flexo and gravure customers. The role involves managing troubleshooting, ink optimization, and collaborating with various teams to deliver tailored technical solutions.
Staffing & Recruiting
Responsibilities
Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines
Oversee on site troubleshooting, ink optimization, and product performance evaluations
Coordinate and lead press trials, product introductions, and technical audits at customer facilities
Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs
Develop and implement technical service strategies that support customer retention, growth, and innovation
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact
Provide guidance and mentorship to technical representatives or field service personnel, where applicable
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship
Qualification
Required
Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field
5+ years in a technical role supporting wide web flexographic and/or gravure printing
Proven experience with water based and solvent based inks and coatings used in flexible packaging
Demonstrated ability to lead customer facing technical engagements and manage technical projects independently
Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments
Skilled in color matching, print troubleshooting, and print defect analysis
Effective communicator with excellent customer service and cross functional collaboration skills
Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings
Preferred
Experience with color management systems (e.g., X-Rite)
Understanding of lamination, coating, and post print converting processes
Familiarity with VOC compliance, safety protocols, and system regulations
Company
Brilliance Cyber Systems
We as a Brilliance Cyber Systems (US Staffing and Recruitment Company) are here to serve a good relationship with our clients and believes to maintain a healthy culture/environment with our clients/employees for longer relationship.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase