Kool Logistics · 1 week ago
Logistics Account Manager
Swedesboro, NJ
Full-time
Onsite
Entry, Mid Level
$50K/yr - $70K/yr
2+ years expKool Logistics is seeking a Logistics Account Manager to support their office in meeting customer load and revenue targets. The role involves developing long-term relationships with carriers and customers, ensuring timely delivery of solutions, and achieving budgeted targets for customer accounts.
LogisticsRetailTransportationWholesale
Responsibilities
Solicit potential and existing carriers to cover customer orders
Dispatching, Tracking and Tracing of shipments with carriers once loaded and relaying information to customers, to ensure issues are resolved timely and customers updated
Maintaining existing customer and carrier relationships with the goal of growing the volume of business with key customers and carriers
Customer recruitment, development and management
Carrier sourcing, recruitment, development and management
Operate as the lead point of contact for any and all matters specific to customers assigned
Develop a trusted advisor relationship with account contacts
Identify and grow opportunities and collaborate with sales teams to ensure growth as budgeted
Prospect new customers and carriers
Have competent understanding of how transportation systems operate, including order process, updates, and claim management
Support of A/R functions to ensure timely payment of service
Achieve budgeted targets for cases/loads and profit by assigned customers
Ensure the timely and successful delivery of our solutions according to customer needs and expectations through timely and frequent communication
Present new items/services to customers at least monthly
Ensure contract exceptions are followed up with customer. Report non-complying contract customers to Operations Manager
Visit assigned customers as necessary to solicit sales opportunities and perform annual business reviews for larger customers
Communicate to Operations Manager as needed to update situations of concerns or to ask questions regarding an unknown area of responsibility
Have competent understanding of how various company software operates, with knowledge of the order process and reporting options
Communicate with sales team within division and outside to collaborate for opportunities
Live the Mission, Vision and Values of the company
Qualification
Required
Sales & Customer Service: 2 years
3PL Logistics: 1 year
Positive attitude
Confident and persistent
Self-actualized
Creative ability and imagination
Excellent communication skills
Ability to work under pressure
Excellent presentation and demonstration skills both in a group setting and, on the phone
Command of PC Windows environment including Microsoft Office
Some travel required
Demonstrates a high level of interpersonal skills to effectively communicate and present information to management, employees, corporate personnel, and vendors/suppliers
Excellent analytical, problem resolution, negotiating and project management skills
Strong organizational skills, and the ability to successfully manage multiple tasks and priorities to meet established and changing deadlines
Preferred
McLeod Software: 1 year
Associate degree
Bilingual, Spanish a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Kool Logistics
Kool Logistics is a leading national logistics company that specializes in the shipping of perishable goods to the foodservice industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase